Job Description

THE POSITION:

The QA Engineer is responsible for validating the quality, stability, and readiness of NICE contact center solutions across voice, digital, omnichannel, and integrated CRM experiences. This role ensures that platform configurations, conversational workflows, and system integrations meet defined requirements, function as designed, and perform reliably in production. By partnering closely with engineers, Business Analysts, and business stakeholders, the QA Engineer helps protect customer experience, agent productivity, and platform integrity across all NICE‑enabled interactions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by: