Incumbent QA Manager
Transdev is seeking a Quality Assurance Manager to lead performance monitoring and ensure service delivery meets established standards and compliance requirements. This role plays a critical part in tracking performance metrics, overseeing regulatory adherence, and supporting operational excellence across the program.
The Quality Assurance Manager will partner closely with the General Manager to coordinate data collection, analyze performance trends, and drive continuous improvement initiatives. This position is responsible for ensuring program operations are fully compliant with State and Federal regulations, as well as corporate and client policies.
Success in this role requires strong attention to detail, a proactive approach to problem-solving, and the ability to build effective relationships. The Manager will serve as a key point of contact, maintaining frequent communication and collaboration with the client to ensure expectations are met and exceede...