The QA Manager is the owner of testing quality standards and is responsible for the creation and improvement of QA Processes, Procedures, Guides and Documentation, as well as ensuring they are understood and correctly applied by the relevant audience, supporting test teams’ efforts to deliver high standards in work execution and desired outcome. QA Managers monitor the quality and productivity of testing, identifying gaps and providing viable solutions to close them.

Responsibilities

Quality Standards:

• Establish and implement QA standards, processes, documentation, and training.
• Evaluate and update tools for defect tracking, test management, and performance metrics.
• Maintain tool knowledge bases and ensure timely software updates.
• Monitor QA metrics and KPIs, escalating concerns when needed.
• Lead annual QA policy reviews.

Customer Success Support: