- Receive and process customer complaints, investigate root causes, and implement corrective actions to ensure all complaints are handled within the required deadlines. - Issue and handle supplier complaints, manage corrective actions, and coordinate with suppliers on improvement activities. - Analyze data to prepare quality reports. Coordinate with other departments to address and formulate preventive measures for product quality-related issues. - Conduct internal audits; respond to external audits; manage quality system documentation to ensure compliance with relevant ISO standard requirements. - Perform detailed root cause analysis using structured problem-solving methodologies. - Maintain records and reports related to complaint handling, audit outcomes, and quality metrics. - Support continuous improvement initiatives within the Quality Management System.
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