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QA Team Lead

Company

Datamatics CMS PH

Location

cebu city, central visayas

Posted

May 23, 2026

Position Overview

Perform day-to-day QA evaluations and all related processes, ensuring alignment with quality standards and business goals. 
Act as backup for the QA Manager for Business Continuity purposes. 
Deliver insights and process recommendations based on QA findings; work closely with Operations to communicate trends and corrective actions. 
Support and facilitate Triad Coaching and GROW-based Coaching for frontline leaders and agents. 
Lead, coach, and develop a team of QA Analysts, fostering a culture of continuous improvement. 
Organize and lead internal and external calibrations, ensuring all QA parameters are clearly defined and consistently applied. 
Track coaching completions, and manage the safekeeping of coaching logs and documentation. 
Design and implement quality assurance strategies aligned with contact center goals. 
Monitor key KPIs such as AHT, FCR, and CSAT; provide regular performance reports with insig...
        

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QA Team Lead

Position Overview

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