🇺🇸 USAJobs.work

America's Job Portal

← Back to USA Jobs

QA Tester / L1 Support Analyst

Company

Radical Technologies

Location

Pune, Maharashtra

Posted

June 06, 2026

Position Overview

Apply before 30-09-2025

Position: QA Tester / L1 Support Analyst
Experience Required: 0-1 Years

Location: Pune

Employment Type: Full-time

Role Overview 

We are looking for enthusiastic L1 Support Analysts to provide 24/7 customer support across multiple geographies. You will be the first point of contact for incoming tickets, resolve common issues using training and knowledge base, and escalate to L2 when required. This role is ideal for graduates eager to start a career in IT support, with clear opportunities to progress into higher support levels. 

 Key Responsibilities 

  • Act as the first line of support for customer issues via ticketing tools (similar to Zendesk). 
  • Review, log, and prioritize incoming tickets; resolve wherever possible based on training. 
  • Ask probing and intelligent questions to understand issues and gather details. 
  • Esc...
  • Ready to Apply?

    Join thousands of Americans building their careers

    Apply Now