🎧 QA & Training Supervisor (Bilingual – English/Spanish)

Full-Time | Remote | CST Hours

🚀 About the Role

We’re hiring a QA & Training Supervisor for one of our clients to lead quality, coaching, and performance development across their Patient Concierge team.

This role is ideal for someone who:

• Thrives in high-volume customer service environments
• Loves coaching and developing people
• Has a strong ear for communication quality
• Can identify performance gaps and drive measurable improvement

This is not a passive QA monitoring role.

You’ll directly impact:
✅ agent performance
✅ service quality
✅ onboarding success
✅ team consistency
✅ customer experience

If you enjoy building high-performing support teams and helping agents improve every day, this role is a strong fit.

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