Position

Retail Store Manager

Reporting To

Area Sales Manager / Multi-Store Manager

Job Purpose

To lead and manage all store operations by driving sales, ensuring excellent customer service, maintaining operational excellence, developing the store team, and achieving business targets while upholding company standards.

Key Responsibilities

Sales & Business Performance

• Achieve monthly and annual sales targets.
• Drive key performance indicators (Sales, ATV, UPT, Conversion, ASP, etc.).
• Identify opportunities to improve store profitability.
• Execute promotional campaigns and business initiatives.

Customer Experience

• Deliver exceptional customer service.
• Handle customer concerns and escalations effectively.
• Ensure high customer satisfaction and repeat business.

Team Management

• Recruit, train, coach, and...