Quality Analyst – HCM Technical Support

Account: HCM (Human Capital Management)

Work Setup: 100% Onsite

Location: Eastwood, Quezon City

Shift: Graveyard

Start Date: Immediate

Job Overview

We are hiring a Quality Analyst to support our HCM Technical Support account. The role focuses on monitoring quality, evaluating support interactions, and driving continuous improvement across the account.

Key Responsibilities

• Conduct quality audits on calls, chats, tickets, and cases
• Evaluate adherence to technical, process, and compliance standards
• Provide clear and actionable feedback to Operations and agents
• Identify quality trends and recommend improvement initiatives
• Partner with Ops and Training teams to improve overall performance

  Qualifications (Strict Screening)

  • Minimum 2 year...