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Quality Analyst (PHRN-BPO) Up to 50K

Company

Proselect Management Inc

Location

pasig, metro manila

Posted

June 02, 2026

Position Overview

  • Review and evaluate calls, cases, or documentation to ensure accuracy, compliance, and quality standards.
  • Provide constructive feedback and coaching to improve team performance and service delivery.
  • Identify errors, trends, and process gaps, and escape findings as needed.
  • Maintain accurate records, reports, and audit results within required timelines.
  • Participate in calibration sessions to ensure alignment with client and organizational quality expectations.

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