Position Responsibilities

• Review transactions for accuracy, completeness and adherence to company policies and procedures.
• Define, quantify and analyze error causes. Analyze trends and recommend workflow changes and processing improvements including system enhancements as required.
• Coordinate monthly reporting of individual/team processing errors, and the percentage of errors for quality error codes and transaction work types.
• Provide feedback to Managers on trend analysis, monthly reporting, and representative progress. Communicate processing errors to representatives.
• Work with On-the-Job Trainers to discuss processing trends, determine development and training opportunities, and measure the progress and effectiveness of training.

Required Qualifications

• Post‑secondary education or high‑school diploma and equivalent business experience.
• 24 months+ of specific business product/servi...