Responsibilities

• Conduct thorough quality assessments for products and services.
• Identify and report defects and inefficiencies in the quality assurance process.
• Develop and implement quality assurance methodologies and best practices.
• Collaborate with the development team to ensure quality standards are met.
• Prepare detailed documentation of testing processes and quality metrics.

Requirements

• Educational Qualifications: Bachelors degree in a relevant field.
• Experience Level: 35 years of experience in quality analysis.
• Skills and Competencies: Proficient in BPO processes and quality standards.
• Skills and Competencies: Knowledge of the UK/US banking industry.
• Skills and Competencies: Familiarity with Six Sigma methodologies.
• Qualities and Traits: Strong analytical and problem-solving skills.
• Qualities and Traits: Excellent communication and collaborat...