Overview

We’re looking for a Quality Analyst to work closely across our sales teams, supporting Account Executives and their managers. You’ll use a detail-oriented approach to improve our processes and deliver the best possible results.

What You’ll Be Doing

• Monitoring the quality and compliance of all sales interactions, including reviewing and scoring phone calls, emails, and related chats
• Providing feedback to agents based on their quality score and results
• Working with sales trainers to produce best-practice guides and facilitate regular training

What You’ll Need

• 6+ months of experience as a Quality Analyst or similar role
• Fluency in English and Hungarian
• Great quality score results
• Proven diligence and a high standard of integrity
• Excellent interpersonal skills

Nice to Have

• Experience in a sales environment

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