Start Date: July 27, 2026

Set-Up: Hybrid (2x a week WFH)

Benefits: P20k Sign-on-bonus

The Quality Assurance /Sales Trainer functions that ensure strong performance among call center associates. The main duties include conducting audits , monitoring quality, preparing reports, and providing training and coaching as needed based on business requirements and performance gaps.

KEY RESPONSIBILITIES:

• Contribute to the design of call monitoring formats and quality standards.
• Utilize the quality monitoring data management system to compile and track team and individual performance.
• Monitor inbound/outbound calls and customer care email responses.
• Conduct audits to ensure compliance with quality standards and procedures.
• Prepare and analyze internal and ex...