Innova Solutions is hiring for a Quality Assurance Administrator for one of the clients.
Title: Quality Assurance Administrator
Location : Des Moines, IA / Chandler, AZ Hybrid 3 days onsite
Job type : Contract /Fulltime
Duration : 6+ Months
In this role, you will:
Monitor and evaluate the quality of inbound and outbound customer calls, as well as complaint handling. Document quality issues and performance metrics for management review. Work closely with internal and external customers to meet service requirements. Serve as a subject matter expert (SME) on quality assurance processes and standards. An ideal candidate will have: Knowledge and experience with products, systems, and processes. Experience working with third-party vendors and stakeholders. Knowledge of federal regulations, state laws, policies, pr...