Overview

We are looking for a skilledQuality Analyst to join our dynamic team. The ideal candidate will be responsible for monitoring and evaluating customer service interactions to ensure consistent, high-quality service. You will work closely with call center agents to provide constructive feedback, identify areas for improvement, and ensure adherence to the company’s standards and guidelines.

Qualifications

Qualifications and Experience

• Matric or Equivalent(Essential)
• 2-3 years’ experience as a Quality Assurance Analyst
• Microsoft and Microsoft Excel Experience would be (Essential)

Responsibilities

Competencies & Skills Required

• No outstanding performance management
• Solid understanding of how Quality can influence achievement of business objectives
• Have an excellent command of the English language
• Strong motivational skills t...