Enhance user services as a Quality Assurance Analyst with Match Group Governance. This 18-month temporary role focuses on audits, coaching, and strategic analysis to optimize global operations.
As a key member of the Governance Quality team, your role involves auditing internal and vendor processes, coaching teams on performance improvement, and analyzing data for insights. You will also maintain assessment rubrics and build relationships with stakeholders. Your contributions will not only support operational excellence but will drive improvements across various business lines.
Key Responsibilities:
• Conduct audits on internal and vendor activities
• Coach specialists and Team Leads on effective processes
• Create and update performance rubrics for agents
• Analyze business performance data and trends
• Maintain relationships with vendor teams for accountability
Requirements:
• 2+ years in escalations or operations roles
• Detail-oriented and strategic mi...