Job Title: Quality Assurance AssociateJob Description
The Quality Assurance Associate supports a robust quality system by managing product complaints, conducting investigations, and ensuring compliance with applicable regulations and internal procedures. This role independently handles customer inquiries, performs detailed complaint evaluations, supports regulatory reporting, and contributes to process improvements that enhance product quality and customer satisfaction.
Responsibilities

+ Independently field inquiries received by phone, electronic, or verbal correspondence and determine whether they qualify as complaints in accordance with applicable standard operating procedures.

+ Document reported issues accurately and completely, following all relevant SOPs and quality system requirements.

+ Provide technical support and remote troubleshooting guidance to users and customers as needed.

+ Review associated records independently and contact u...