Are you passionate about quality, compliance, and protecting customers from mis-selling?
We're looking for a detail-driven QA Consultant to join our team and play a critical role in upholding ethical sales practices within a fast-paced BPO environment.
In this role, you won't just audit calls, you'll uncover risks, influence behaviour, and help drive a strong compliance culture across the business.
What you’ll own:
Monitor and audit sales calls to ensure compliance with scripts, policies, and regulations
Identify and escalate mis-selling, misrepresentation, and non-compliant activity
Track agent performance through compliance scorecards and trend analysis
Produce weekly and monthly reports highlighting risks and key insights
Analyse data to recommend corrective actions and process improvements
Support fraud investigations and partner with Risk teams on emerging threats
Collaborate with Training and Operations to embed compliance best practices