Customer Contact Quality Evaluator (Call Center QA)
Start Date: July 27th
Location: Englewood, CO, 80112 (Onsite – 5 days per week)
Pay: $24.00 – $26.00/hour (paid weekly)
About the Role
We are seeking a detail-oriented and analytical Customer Contact Quality Evaluator to join a growing contact center team supporting mortgage servicing operations. This role is ideal for professionals with call center QA, call auditing, or quality monitoring experience who are passionate about improving customer interactions and ensuring compliance with policies and procedures.
Due to rapid growth and increased call volume, this team is expanding to support quality assurance across newly hired agents. This is a great opportunity to be hired for a premier national mortgage lending company within the financial services industry.
Key Responsibilities

+ Evaluate customer service interactions by listening to calls and reviewing emails to ensure compliance with company policies ...