Quality Assurance Executive (Energy Campaign)

Techtiks Global Pvt. Ltd. is seeking a detail‑oriented and analytical Quality Assurance Executive to join our US Energy Campaign .

Key Responsibilities

• Monitor, evaluate, and score inbound/outbound sales calls in accordance with QA guidelines.
• Perform call clipping and call masking as required for compliance and quality review.
• Ensure adherence to campaign SOPs, compliance standards, and quality benchmarks.
• Identify coaching opportunities and provide constructive feedback to Operations and Trainers.
• Prepare daily, weekly, and monthly QA reports.
• Track quality trends and recommend process improvements.
• Conduct calibration sessions with Operations and Training teams.
• Ensure all customer interactions comply with client expectations and internal quality standards.
• Maintain proper documentation of quality evaluat...