Overview

The successful Quality Manager will provide management and leadership for a team of Quality Analysts within the UK BFSI (Banking, Financial Services, and Insurance) client. The role will involve working alongside the Operational Teams to understand client based quality requirements, become a subject matter lead for quality, and ensure successful delivery of both client and TP quality management programs. Additional tasks over and above leadership and strategy are, driving continuous improvement, insights to effectively deliver quality against client quality frameworks, ensure best practices governance, and standards are in place whilst mitigating any risk to monthly service credits. You will fully embrace our market-leading Operational Processes & Standards, working within our Best QA guidelines.

Qualifications Matric / Equivalent Previous experience in creation, implementation and maintenance of Customer Service Quality Management Programs with proven qualitative res...