Job Title: Quality Assurance Operations Manager Duration: 6 Months Location: Hybrid/Flexible London - To be discussed Competitive Day Rate Inside IR35 Role Overview We are seeking an experienced Quality Operations Manager / Lead to oversee and manage the Quality Assurance team within a dynamic financial services environment. The successful candidate will be responsible for day-to-day people management, performance monitoring, target setting, workflow management, and ensuring adherence to the established quality framework. This role requires a proactive leader who can drive continuous improvement initiatives, support change management across quality processes, and deliver insightful reporting and presentations to stakeholders. Key Responsibilities Lead and manage the Quality Assurance team, providing guidance, support, and performance management. Monitor team performance against targets and quality standards, implementing corrective actions as needed. Manage daily workflow to ensure eff...