Quality Assurance Specialist

Do you want to work in a high-trust culture where you’ll feel empowered to make decisions that result in impact?

To maintain an effective Quality Assurance process and standard by performing quality monitoring for customer service (Inbound/Email) and identify area of improvement to meet the quality standards within customer service with an objective of improving overall customer experience through providing feedback on processes and Customer Service Associates behaviour.

You'll be responsible for:

• Responsible to perform Quality Assurance checks on Customer Service Associate’s calls and Support’s emails to ensure effectively meeting Quality Assurance guidelines and deliver high quality standards to serve the existing & potential customers and agents with the objective of achieving highest level of customer satisfaction.
• Provides actionable data and feedback to Custo...