Develop, implement, and maintain quality assurance procedures, standards, and controls across warehouse, transportation, and last-mile delivery operations.
Conduct regular audits, inspections, and process reviews to ensure compliance with internal SOPs, customer requirements, quality standards, and regulatory requirements.
Monitor operational quality performance through data analysis, KPI tracking, reporting dashboards, and trend analysis to identify improvement opportunities.
Investigate quality incidents, non-conformances, damages, mis-shipments, and service failures, facilitating root cause analysis and corrective actions.
Partner with Operations, Warehouse, Transportation, and Customer Service teams to drive quality improvements and enhance operational performance.
Support continuous improvement initiatives focused on reducing errors, improving process effectiveness, and enhancing cus...
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