Responsibilities

Ensure key data delivery targets are consistently met, including productivity, efficiency, quality, and latency, for projects under Search Recommendation & Trending.

Implement, interpret, and clarify policies, guidelines, and SOPs to drive consistent understanding and improved moderation performance.

Work closely with POC and cross-functional stakeholders in order to provide feedback on data quality, SOPs, policies, and guidelines, ensuring overall project success.

Support training and go-live processes within the Search Recommendation team, including:

• Conducting follow-up explanation and calibration sessions
• Creating, administering, and evaluating assessments
• Providing performance feedback and managing Q&A sessions

Analyze project metrics and generate performance and quality reports to identify trends, risks, and improvement opportunities.

Conduct Root Cause Analysis (RCA...