Description

Under the general supervision of the manager and Financial Clearance Unit senior leadership, the Quality Commission Trainer will be responsible for:

+ Evaluating and providing supportive and constructive feedback to UCLA's Financial Clearance Unit on the Quality Reviews (QRs) they perform for representatives
+ Ensure that supervisors are performing consistent and accurate QRs across all units and ensuring representatives receive consistent and fair reviews and supervisors provide tangible, data driven feedback
+ Support department training efforts for new staff members, maintain training materials, identify and fill training gaps to ensure high quality work, and provide quality review coverage to supervisors with; answering busy phone system; sending out comprehensive trending reports
+ In-depth knowledge and understanding of health plan benefit coverage levels/authorization information; assisting in pre-registration for the appropriate clinics; ...