Sagility Philippines B.V Branch is seeking a Quality Assurance Specialist in Quezon City to monitor and evaluate customer interactions across multiple channels. The role involves providing actionable insights to enhance service quality and customer satisfaction while ensuring compliance with relevant standards, like HIPAA.

The ideal candidate should have a 4-year degree and experience in call center operations, as well as expertise in Speech and Text analytics. This position offers the chance to make a significant impact on quality and operational performance within a dynamic environment.