Working 37 hours per week - Monday to Friday

The main purpose of this role will be:

• Responsible for leading and co-coordinating internal and external Continuous Improvement activities including Non-conformances and Customer Complaints/Returns.

• Ensuring a consistent/detailed approach using Root Cause Analysis and Problem-Solving Tools such as 8D or 5Whys.

• Improving quality in line with customer expectations and industry standards. Carrying out inspection duties as and when necessary.

• This role involves travel to client sites. While most work will be carried out from your usual base, you may be required to attend client meetings, site visits, or events as part of your duties. Travel will be planned in advance wherever possible, and all reasonable expenses will be covered.

Key Accountabilities:

• Understand customer requirements and industry best practice to help develop a strategy for improving the quality of all products.

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