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Quality Engineer

Company

Masimo

Location

mexicali, mexicali

Posted

June 03, 2026

Position Overview

            Responsibilities Receive, register, and classify customer complaints related to product quality, service, delivery, or documentation. 
Validate complaints and prioritize them based on severity and customer impact. 
Maintain direct communication with customers to clarify issues and provide status updates. 
Investigate complaints using quality tools such as 5 Whys, Fishbone (Ishikawa), FMEA, and data analysis. 
Coordinate with cross-functional teams (production, engineering, logistics, purchasing, customer service). 
Define, implement, and follow up on corrective and preventive actions. 
Document complaints, investigations, and actions within the Quality Management System. 
Monitor quality indicators such as number of complaints, PPM, response time, recurrence rate, and customer satisfaction. 
Prepare and submit formal customer responses (e.g., 8D reports, A3 reports, technical reports). 
Qualific...
        

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