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Quality Engineer

Company

Masimo

Location

mexicali, baja california

Posted

May 28, 2026

Position Overview

Responsibilities

  • Receive, register, and classify customer complaints related to product quality, service, delivery, or documentation.
  • Validate complaints and prioritize them based on severity and customer impact.
  • Maintain direct communication with customers to clarify issues and provide status updates.
  • Investigate complaints using quality tools such as 5 Whys, Fishbone (Ishikawa), FMEA, and data analysis.
  • Coordinate with cross-functional teams (production, engineering, logistics, purchasing, customer service).
  • Define, implement, and follow up on corrective and preventive actions.
  • Document complaints, investigations, and actions within the Quality Management System.
  • Monitor quality indicators such as number of complaints, PPM, response time, recurrence rate, and customer satisfaction.
  • Prepare and submit formal customer responses (e.g., 8D reports, A3 reports, technical reports).

Qu...

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