The Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards, provide insight to customers to contribute to program performance improvements.

To be successful in this job, you must be able to commit to full flexibility to work a variety of shifts, Monday to Sunday

Due to incredible growth, we’re searching for individuals, passionate in providing exceptional customer service, to join our experienced Quality team, at our brand new office based in Accra City Centre!

What You’ll Be Doing