ROLE : Sr. Quality Evaluator LOCATION : Chennai , Fortune Towers (WFO) YEARS OF EXPERIENCE : 1 to 2 Years Shift : US Night shifts / 24x7 (5 days International Process) Role and Key Responsibilities: Auditing calls/cases and maintaining high Audit Accuracy for process and product hygiene. Gather information and identify essential information needed by internal stake holders.

Organize information to develop a better approach to Training. Analyze operational requirements and conduct sessions/huddles for the teams ; sensitize them about client information process handling. Prepare reports and analysis for process/product.

Conduct NHT process/product training as per requirement Prepare Handover and batch release reports for Operations. Develop and update content for Product and Process training like FAQs, training manuals, Presentations, hand-outs etc. Active participation during monthly and weekly internal/client calls.

Key skills & knowledge: Ability...