Monthly alignment of GT OEX Americas (North and South America) project NCCs, coordinating with stakeholders and providing updates to quality data points.
Identify areas for continuous improvement activities across the business.
Managing customer service surveys as part of SE Net Promoter Score for Operational activities.
Participate in NCC avoidance through QIS Coordination, RCA Facilitation (5 Why, Ishikawa, etc.), Lessons Learned development, and clear communication of Continuous Improvement activities and results.
During project Bid phase: review quality items in customer specifications to identify quality risks, feedback and incorporation of previous Lessons Learned into bids, develop preliminary Quality Plan, review and comment customer contract, support project handover activities.
During project Execution phase: develop and manage Project Quality Plan, ITPs, CWPs, Quality Gates and ...
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