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Quality Manager

Company

Convergys

Location

manila, metro manila

Posted

June 01, 2026

Position Overview

## Quality ManagerApplylocations: PHL Manila - San Lazarotime type: Full timeposted on: Posted Todayjob requisition id: R Job Title:Quality ManagerJob DescriptionThe Manager I, Quality is responsible for managing Transaction Monitoring for clients with multiple programs or lines of businesses which can be across multiple sites/geos. This position supervises all Quality staff members who support their assigned portfolio. He/she is responsible for the accuracy of evaluations, analysis and overall performance of Quality staff members, as well as the skill level and development of the employees in their teams.* Supervise quality work group of clients with multiple programs or lines of businesses which can be across multiple sites/geos, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements* Maintai...

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