Title: Manager, Quality Services
Department: Quality Services

Reports To: Director, Quality Services

Job Summary:

Manager(s) are responsible for ensuring product safety, quality, and regulatory compliance across all stages of production, from raw materials to finished goods. This includes overseeing HACCP, GMP, and third-party audit standards (SQF, BRC), while maintaining and continuously improving Quality Management Systems.

The role is accountable for managing Quality teams, addressing non-conformances through root cause analysis and corrective actions, and overseeing customer and consumer complaint programs. Manager(s) act as a key liaison with regulatory agencies (CFIA, FDA), auditors, and suppliers to ensure all requirements are met. This position supports audit readiness, leads internal and external audits, manages recall activities when required, and drives continuous improvement across R&D, production, and...