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Quality Supervisor (Pioneer Account - Corporate Travel)

Company

WNS

Location

pasig, metro manila

Posted

June 26, 2026

Position Overview

  • Experience in Corporate Travel Account is required.
  • Must have expertise in using CRYPTIC/NATIVE GDS
  • Must be amenable to work 100% onsite at our Bridgetowne Site
  • Lead and manage the Quality Assurance function for a team handling international ticketing, group bookings, and email support.
  • Act as a Subject Matter Expert (SME) in ticketing processes to support quality audits and interventions.
  • Monitor and evaluate the performance of L2 – Complex itinerary trained resources to ensure adherence to process standards.
  • Drive continuous improvement initiatives to enhance service delivery and customer satisfaction.
  • Collaborate with operations leadership to ensure KPIs and SLAs are met from a quality perspective.
  • Conduct regular quality reviews, calibration sessions, and feedback discussions with team members.
  • Prepare and present quality dashboards and reports to stakeholders.
  • Minim...

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