Provide day‑to‑day support for the validation lifecycle management application to end users, demonstrating clear communication, responsiveness, and a customer‑first approach while maintaining compliance expectations

Coordinating and supporting the deployment of new functionality to current users

Communicating to the user community and stakeholders, performing validation implementation activities, mailbox management, and escalations, as necessary

Communicating production issues to the Business Support Lead, performing root cause analysis, and strategizing resolution and workarounds for key users

Supporting the development, maintenance, and delivery of software application training content

Parti...