Technical & Services – Parts & Service Assistant

Position title

Contract

Contractual hours

Full-time

Purpose

The purpose of this position is to assist the aftermarket team to ensure best management practices are followed in all areas of responsibility regarding meeting key performance criteria, service delivery objectives, procedures and actions, promoting a customer-oriented service and to implement and uphold actions in line with company strategic vision.

Key Performance Areas

• Compiling Quotations and submitting to the customer within 24 hour
• Follow up on submitted quotes (3x per quote)
• Feedback daily to managers
• Compile weekly Quote report
• Support the team to achieve predetermined targets
• Foster and maintain dedication to service excellence in every aspect of work carried out
• Ensure timely feedback / communication to customers
• Pr...