Join Radius Security as a Technical Support Analyst, where troubleshooting and programming integrated security systems are your core responsibilities. This position prioritizes customer-focused solutions.
In this role, you will assist in enhancing system reliability, working alongside technical teams and external partners. Your contributions will directly protect clients and fortify Radius Security's reputation for technical excellence and service reliability.
Key Responsibilities:
• Troubleshoot and resolve complex security system issues
• Program and test integrated Radius Security systems
• Ensure efficient alarm signal transmission
• Collaborate for better integration solutions
• Document all resolutions and systems changes
Requirements:
• Experience in a technical support environment
• In-depth knowledge of BOLD Group and SureView Systems
• Familiarity with IP networking and firewall setups
• Strong communication skills in English
• Adaptabil...