Raffles Butler holds full responsibility for managing and coordinating all guest-related activities and requests to ensure the highest level of satisfaction. As an integral part of the Front Office operation, the role ensures that service and product quality standards are consistently upheld. Raffles Butler provides personalized, anticipatory, and seamless experiences for VIP, suite, and high-profile guests, delivering exceptional service with refined etiquette, discretion, and an unwavering commitment to luxury hospitality.

Primary Responsibilities

General Duties

• Communicate and assist guest starting from reservation, check in, during stay until departure from the resort. All communication must be done in a well manner and in professional level.
• Ensure highest level of guest satisfaction at all times by delivering the best service experience at every stage of the guest...