Review completed forecasts, schedules, and plans developed by team members to ensure completion, accuracy, and adherence to standards
Partner with Business Development, Operations, and Clients to develop new models to support staffing and volume changes
Lead reviews of Call Center efficiency and customer service performance to ensure client needs and Convergys financial performance are met
Partner with support functions (IT) to ensure that forecasting, planning, and scheduling tools/software are properly configured and maintained to support the Workforce Management team
Lead the development of forecasts, resource plans, and schedules for new programs
Candidate Profile
Associate's degree in related field from a four-year college or university with more than seven years of relevant experience (with at least two years of Progressive Mgmt. Experience) pref...
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