About the Role

The Real-Time Analyst position is instrumental in achieving business service level objectives efficiently. This role focuses on managing real-time operational processes to ensure optimal performance throughout the day. Responsibilities include monitoring key metrics, making timely adjustments to staffing levels, and optimising resources to meet service level targets. A keen eye for detail and strong analytical skills is vital in driving operational efficiency and delivering outstanding service to our customers.

Duties & Responsibilities

1. Efficiently manage intra-day staffing and service levels;
2. Provide timely, accurate reports on intra-day performance;
3. Monitor and drive schedule adherence;
4. Communicate effectively with internal and external customers;
5. Perform other duties and assignments as directed.