A leading tech firm in Manila is seeking a Workforce Management (WFM) Real-Time Analyst to monitor and optimize customer support operations. The ideal candidate will have experience in real-time analysis, proficiency in workforce management tools, and strong analytical and communication skills. The role involves developing accurate forecasts, monitoring performance metrics, and collaborating with team leaders to ensure optimal staffing. Candidates should be adaptable, organized, and able to thrive in a dynamic environment. This position is onsite, five days a week.
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