Job Description
· Data entry and QC of sample information in a LIMS, as well as scanning documents to support testing.
 · Review of test requisition forms and or shipment manifests to ensure documentation matches samples received. Knowledge of how to resolve sample and document discrepancies. Work with other team members to collect information as needed.
 · Ensure customer satisfaction throughout laboratory processing
 · Facilitate specimens to the appropriate workflows for downstream testing.
 · Primary customer contact for all laboratory tests; clinical, pharma and clinical trial testing.
 · Ensure all customer needs are met from kit and sample delivery to final reporting and end of testing deliverables.
 · Maintain a complaint log documenting any customer issues and notify leadership of all perceived issues and complaints.
 · Ensure that policies and procedures in area of responsibility reflect current practice.
 · Maintain accurate bills and reimbursemen...