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Reception Multi Task Night Team Member

Company

IBIS

Location

Birmingham, England

Posted

June 14, 2026

Position Overview

            Job Description

Welcomes guests as soon as they arrive with care and attention, with a personalised approach.
Anticipates guests' needs and takes them into consideration, handling any guest complaints and/or remarks.
Promoting company’s ALL loyalty program.
Assists as required/requested with the solving of any guest feedback and is able to handle them in the most efficient and satisfying manner.
Has knowledge of the facilities and services, events offered by the hotel and the surrounding area.
Competent in taking Reservations, upselling where possible to maximise on average room rates.
Patrols all areas of the hotel on a regular basis to make a report of any fire or H&S hazards or maintenance.
Ensures the security of the hotel and is responsible for the safety and security of both staff and guests.
Audits room rates, charges, reconciles and balances revenues generated as per night audit checklist.
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Reception Multi Task Night Team Member

Position Overview

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