Position Detail
Overall Purpose of the Job
This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. Performs all Reception and Night Audit duties, along with any additional tasks assigned by Management. Welcomes and registers guests upon arrival, answers telephone calls, and responds to queries and requests. Manages guest departures, processes reservations, promotes room sales, and carries out front office administrative tasks as directed. Delivers courteous and efficient service to guests and suppliers in alignment with the Company’s vision, values, and service standards.
Education (Formal Qualification Required)
Minimum
Grade 12.
Computer literacy is essential particularly with a proficiency in Microsoft Office Suite.
Advantageous
N/A
Legal Requirements (e.g. Driver’s License, etc.)
N/A
Experience (Minimum Experience Required - Number of years)
Minimum
N/A
Advantageous
Fr...