Requirements Grade 12 (a Hospitality certificate is an advantage) 1–2 years of reception experience (preferred) Good phone manner and strong customer service skills Fluent in English, both written and spoken A team player with good computer skills (Word, Excel, Outlook) Organised and detail-oriented Available to work hospitality hours — including evenings, weekends, and public holidays Comfortable working with high-profile and distinguished guests Able to work long hours when needed Well-groomed with a positive, enthusiastic attitude Role Greet and assist guests as they arrive and leave the estate in a warm and professional manner Share information about the estate, its facilities, art, and experiences Take guests on tours of the estate Answer and direct incoming calls on the switchboard Pass calls and messages on to the right person Keep guest and booking records up to date Share important updates and information with the relevant departments Make sure restaurant booking sheets reach ...