Status : Full time

Reporting to the Front Desk Director, the Reception Supervisor is responsible for overseeing the daily operations of the establishment’s reception, as well as leading and supporting the team of receptionists to ensure quality service to the clients.

Responsibilities:

• Supervise reception activities, including check-in, check-out, guest special requests, and reservations.
• Provide exceptional customer service by welcoming guests, addressing their inquiries, and professionally resolving issues.
• Guide, train, and mentor team members, ensuring adherence to service standards and establishment policies.
• Manage work schedules, leaves, and replacements to ensure adequate coverage at all times.
• Coordinate with other departments to ensure smooth communication and efficient issue resolution.
• Handle guest complaints proactively and responsively to ensure their satisfaction...