Role Overview The Receptionist is the first point of contact for guests and visitors at Property. The role is responsible for delivering a warm, professional welcome, handling front desk operations efficiently, and ensuring an excellent guest experience in line with the brand’s service standards.
Key Responsibilities - Greet and welcome guests in a courteous and professional manner
- Handle check-in and check-out procedures accurately and efficiently
- Manage phone calls, emails, and guest inquiries professionally
- Coordinate with housekeeping, maintenance, and operations teams to ensure guest satisfactionHandle guest requests, concerns, and complaints promptly, escalating when required
- Maintain accurate guest records and reservation details in the PMS
- Process payments, invoices, and cash/card transactions securely
- Ensure the reception area is clean, organized, and presentable at all times
- F...